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Nurse Lan, on time every time, thanks to transit

Posted by Content Coordinator on Friday, September 5th, 2014

Posted by Secretary Anthony Foxx on Fastlane, the blog of the United States Department of Transportation

Waiting briefly at Takoma Station for the Metrobus 63.I hope Fast Lane readers recall my post last month after spending some time with UPS driver Jay Valentin; experiencing our road network through his eyes was a tremendously valuable morning for me. So valuable, in fact, that I wanted to do something similar alongside someone who relies on public transit so I could get a ground-level sense of her experience. And yesterday, I got that opportunity when I joined Lan-Anh Thi Phan in her Takoma Park, MD, home and accompanied her on her morning commute.

Lan is a nurse –a patient care manager in the Oncology Ward of MedStar Washington Hospital Center here in the nation’s capital. Lan and the nurses she helps oversee provide care for patients battling cancer. And her reliance on public transit to get to this important job makes it clear: When we or our loved ones depend on dedicated caregivers like Lan Phan, we also depend on a safe, efficient transportation network to get them to work so they can deliver that care.

Fortunately for Lan’s patients, she has chosen to live in communities that offer excellent transit access; for 10 years, Lan has ridden transit or walked to work every day. Living in Takoma Park now, she relies on the Montgomery County RideOn bus system and the Metrobus system to get to Washington Hospital Center each day, and each day –with only a single exception when the systems were shut down because of a blizzard– she has arrived to work on time. While that’s good news for her, it’s also good news for the patients at Washington Hospital Center.

For no other reason than simply not wanting one, Lan has never pursued a driver’s license.  “I take public transportation by my own choice; I refuse to learn to drive,” Lan explained.

She has always lived in areas where public transportation is available and reliable. Although her mother, Thuan, argues that earning a driver’s license is “one of the learning skills you have to have,”  Lan told me she is “very content” with public transportation. And, when colleagues complain about the traffic congestion they face driving each day, she chuckles and reports, “I don’t have to worry about that. I let someone else carry that worry.”  

Before leaving on our commute, Lan and I chatted while I ate an apple and she prepared her regular egg breakfast. She and her husband Benjamin are expecting their first child in two months, and Lan maintains a strict nutritional regimen.

I learned that Lan was born in Vietnam, and she and her family immigrated to the U.S. when she was 13. A University of Virginia graduate in Nursing now pursuing a Master’s degree in Nursing Administration at George Mason University, Lan says she uses her commute to read books, catch up on work, and talk with other passengers. Riding with her on the RideOn number 12 bus and WMATA’s 63 Metrobus, it’s easy to see that she has plenty of opportunity to chat with others–there was a busful of passengers even at 6:45 in the morning!

By the end of our ride, the bus had filled in...considerably!Although she has to ride two buses operated by two different transit agencies, our transfer from the 12 to the 63 at Takoma Station was pretty seamless. As you can imagine, after a decade of riding, Lan has the schedule down pat. The 12 was due to arrive at Takoma six minutes before we needed to catch the 63, and that allowed plenty of leeway for us to transfer. Many of the Number 12’s passengers hopped on the Metrorail’s Red Line, while others switched to the many buses that stop at Takoma.

The 63 begins its inbound route at Takoma, so it was not crowded at the start of our ride. Along the way, however, it began to fill up with young children and their parents on the way to school and others on their way to work.

One young girl with a Barbie backpack reviewed her school lunch menu with an accompanying adult. Nearby, a dad with three young children held one daughter who couldn’t stop peppering him with kisses until the bus arrived at their stop and he marched all three kids off to school. And there were other young children, traveling alone, who would seek out and find their friends to sit with as the new school year got underway.

A lot of riders had their heads down, focused on their smartphones–that’s something else they couldn’t do if they were driving.

View full version (transportation.gov): Nurse Lan, on time every time, thanks to transit

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